Podopechny · support
Help and support
We answer questions about the app, connecting watches and syncing workouts. Typical response time is one business day.
What Podopechny is
A coaching platform for runners and general fitness clients, available on iOS and Android. Athletes receive training plans, run them in a guided session player, and log nutrition and recovery. Coaches see completed work against the prescription and adjust the plan.
Connecting a device or service
Open the app → Profile → Devices & Services, or sign in to the web login portal. Pick the service, authorise access, and workouts start syncing automatically.
| Source | What is imported | Status |
|---|---|---|
| Strava | activities, pace, heart rate, power, route | available |
| Apple Health | workouts, heart rate, HRV, weight, sleep, steps | available |
| Health Connect (Android) | workouts, heart rate, weight, steps | available |
Disconnecting a service
Profile → Devices & Services → Disconnect, or use the web login portal. Disconnecting stops any further import immediately. Workouts already imported stay in your training history until you ask us to delete them.
Deleting your data
Email support@podopechny.ru from the address your account is registered to. We delete the account and all associated training data within 30 days and confirm by email. See the Privacy Policy.
Troubleshooting
A workout from my watch is missing
- Check that it appears in the source service or watch app first.
- Confirm the connection is still active in the app or the web portal.
- Allow up to an hour for detailed streams — some providers deliver heart rate and pace after the summary, so the workout card appears first and the charts follow.
- Still missing? Email us the workout date, watch model and your account email.
I forgot my password
Use password recovery — a reset link is sent to your account email.
The distance or heart rate looks wrong
Send us the workout date, the watch model and what the device itself displayed. Comparing the two sources is how we find where the discrepancy comes from.
Reporting a problem with an integration
Write to support@podopechny.ru with your account email, the service involved and the time the problem occurred. Service availability can be checked on the service status page.